WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 2 days of purchase.
When your order is shipped we will send you an email with your tracking information you can also contact us

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

• Australia - 1 - 3 Business days (in most cases a lot faster)
• New Zealand - 3 - 7 Business days (in most cases a lot faster)
• All Other Countries - 14-20 Days (No more than 26 Days in remote areas)
• Full sized dolls - 2 to 5 Business days.
•  Irontech Sex Doll take 10 to 15 business days

During the Christmas and New Year holidays you may only receive half your order as one warehouse is away until the 3rd of January.. Your order will be express posted on the 3rd for delivery on the 4th or 5th of January. HOW DO I TRACK THE STATUS OF MY ORDER? You Will Get a Email Within 2 business days with your tracking number
Or you can go to the track order at the bottom of the home page enter your order number plus email address or order number and phone number.

https://www.nbnas.com.au/apps/trackorder

WHAT CARRIER DO YOUR ORDERS SHIP?

All Australia - AUS Post Nz Post, Toll, Fastways, Couriers Please, Startrack

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Sex Dolls
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed within a certain amount of days.

If you have purchased the wrong size lingerie we are unable to exchange or return them.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nbnas.com.au 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product please contact us for a return address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Full Sized Sex Dolls Please check dolls before use as we do not accept returns on used dolls due to health and safety.

Please choice your doll wisely as Sex Dolls can only be repaired or replaced.